1. Stop the source safely
Turn off the main water supply only if it is safe and you know where the shutoff is. Never enter standing water near electrical sources.
Act safely
What to do before help arrives
Simple safety-first guidance for a property emergency. If anyone is in danger, leave the property and call 911.
2. Document the damage
Take photos and video from safe areas before moving items. Keep damaged materials unless your insurer tells you otherwise.
3. Call your insurer
Ask about coverage, deductibles, approved emergency work and what records you need to keep.
4. Contact restoration companies
Ask about response time, insurance, written estimates and experience with your type of damage.
5. Avoid hidden hazards
Floodwater can be contaminated. Wet drywall and ceilings can collapse. Fire sites may remain structurally unsafe.
6. Get the scope in writing
Understand emergency mitigation, demolition, drying goals, reconstruction and who communicates with the insurer.