What professional water mitigation may involve
A restoration company may identify affected areas, extract standing water, remove materials that cannot be safely dried, place drying equipment and monitor moisture over time. The exact plan depends on the water source, materials, time elapsed and safety conditions.
Before the crew arrives
- Shut off the water only if you can do so safely.
- Do not enter standing water near electricity.
- Move valuables from safe, dry areas without disturbing hazards.
- Photograph visible damage and call your insurer.
Questions to ask
- How will you document moisture and drying progress?
- What is emergency mitigation versus reconstruction?
- How are rates, equipment days and monitoring charged?
- Can you provide proof of insurance and a written authorization?